Appointments

We have tried to design an appointments system that ensures unwell patients are seen quickly and patients with long term conditions are able to plan their visits to the doctor in advance. Appointments are always in short supply. This is a result of shrinking funding together with big increases in the average number of visits each patient makes to their GP each year.

We are trying our best, so please be patient with the reception staff as they try to help you.

See the following link produced by Nottingham City GP Alliance about "why can't I get a GP appointment?" https://www.signpostinghealth.com/healthstreet/ 

Online appointments are disabled at this time due to covid. 

How to book online:

You can download the NHS App - the simple and secure way to access a range of NHS services on your smartphone or tablet. The Digital Support Helpline can help you get setup or help whilst using the app.

Alternatively if you do not have a smartphone or tablet, please come down to the surgery to obtain a username and password and provide us with photo ID/birth certificate for each patient that wishes to be registered. To book an appointment online please use this SystmOnline link, to use a laptop/desktop PC. 

Urgent 'same day' appointments:

If you are unwell and require an urgent appointment please call reception before midday. The receptionist will record your preferred contact number and arrange for a doctor to call you back to discuss your situation. The GP will try to contact you twice in total. You will be asked to give a brief description of what the problem is. The GP will call you back and undertake an assessment of your clinical needs and on the basis of this will agree a plan with you.   Please can we ask that you are able to take the call when the GP calls back and you are available to come down to the surgery at the times the GP offers. We do not offer a walk in service and we request that if you need to be seen urgently, that you phone the practice before hand and follow the above process.

Routine appointments:

If you need to arrange a routine appointment, please call the surgery at 10am to arrange a telephone appointment. There will be a set number of appointments available each day, which will be bookable up to a week in advance. If the appointments available have been fully booked, you will be asked by reception to call back on another day convenient to you.

Evening & Weekend Appointments bookable through your GP practice

From March 2018, patients registered at this practice will be able to access additional routine appointments during evenings and weekends through the new GP+ Nottingham City service.

Appointments will be available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours will be:

Monday – Friday: 16:00 – 20:00  
Saturday: 9:00 - 13:00 and 14:00 - 18:00
Sunday: 9:00 - 13:00

This will not be a walk-in service. Appointments are required and will be bookable through the reception team at your own GP practice from March onwards.

Find out more at www.ncgpa.org.uk/gpplus

Home visits

Home visits are available for patients who never leave the house or are too ill to do so due to an acute illness. Please call before 10am and be prepared to answer a few questions that will allow us to assess the urgency of your request. It is the doctor’s responsibility to decide the most appropriate place for the consultation to take place.

Minor Operations:

You will need to have seen Dr Silcock or Dr O'Connor regarding your problem before being placed on the minor operations list.

Chaperones

Doctors are recommended to have a chaperone with them when undertaking intimate examinations. When the doctor decides this is necessary they will generally ask a member of staff to take his role, or you can bring a friend or relative with you. In these situations you may also request a chaperone yourself; we appreciate that patients often find this comforting.